Welcome to TechDirect

Quickly resolve everyday incidents and self-dispatch parts globally

With TechDirect, access an easy-to-use online tool to help you streamline your troubleshooting routine and centralize support case management. Many hardware incidents require rapid, repeatable intervention and time spent on the phone means less time for IT resources to focus on more strategic projects and business requirements. Take advantage of Dell's TechDirect online portal for efficient problem resolution.

Support case management

Open, track status and archive technical support cases in one location; centralize management of multiple tools and time spent on phone-based troubleshooting.

Parts dispatch and certifications

Intuitive navigation and dashboard format for quick access to everything you need to create and manage dispatches and installation certifications.

Globally accessible

Choose from 11 languages or set preferred language. Also, rely on next business day parts delivery.

Labor reimbursement option

Configure your account to include labor reimbursement and eliminate payment delays with our electronic deposit process.

Sign In

If you are a Technician and have not received your logon credentials please contact the TechDirect Administrator within your company. If you have any questions please contact us.


Password must have between eight and twelve characters and must contain:

  • At least one upper case letter (A-Z)
  • At least one lower case letter (a-z)
  • At least one number (0-9)
  • Special characters that may be used are ($, ?, +, comma, period)

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