With TechDirect, access an easy-to-use online tool to help you streamline your troubleshooting routine and centralize support case management. Many hardware incidents require rapid, repeatable intervention and time spent on the phone means less time for IT resources to focus on more strategic projects and business requirements. Take advantage of Dell's TechDirect online portal for efficient problem resolution.
Open, track status and archive technical support cases in one location; centralize management of multiple tools and time spent on phone-based troubleshooting.
Intuitive navigation and dashboard format for quick access to everything you need to create and manage dispatches and installation certifications.
Choose from 11 languages or set preferred language. Also, rely on next business day parts delivery.
Configure your account to include labor reimbursement and eliminate payment delays with our electronic deposit process.
If you are a Technician and have not received your logon credentials please contact the TechDirect Administrator within your company. If you have any questions please contact us.
Password must have between eight and twelve characters and must contain:
Login for given user is expired. For security purposes, Dell asks that you change your password regularly. We require a change at least once a year.Password must have between eight and twelve characters and include at least one upper case letter (A-Z), at least one lower case letter (a-z) and at least one number (0-9). It can also contain the following special characters: dollar sign ($), question mark (?), plus sign (+), period (.) and comma (,).