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This online module shares how TechDirect helps you manage your Dell Technologies products throughout their lifecycles – from deployment to education and support.
Passwords are handled through the MyAccount Single Sign-on capability to allow for a more seamless integration across applications. For more information of how to login or change your password, please visit Dell MyAccounts FAQ.
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There are currently three user roles in TechDirect:
This individual will be able to address all needs across the account for all TechDirect services -- user administration for roles and permissions as well as agreements and reports.
This individual will be able to manage company engagement for a specific service in TechDirect. A company administrator may configure a user in this role over multiple services.
This individual will have the ability to execute the capabilities associated for a specific service. They will have no administrator privileges.
As an IT user managing your organization's PCs and tablets, all of your SupportAssist alerts will flow into your TechDirect account for convenient, centralized management. You can choose to auto-forward these alerts to Dell. Or, alerts can be individually managed within TechDirect's SupportAssist Alerts section. More details are available in the Deployment Guide.
SupportAssist is now factory installed on Dell Windows 10 systems. If you are unsure if your system has SupportAssist, please visit the Dell folder in the Windows menu. Note, when using TechDirect, the home version must be removed and replaced with the version for IT Managed PCs by the IT Administrator performing deployment. Visit dell.com/SupportAssist to download.
To begin receiving the SupportAssist alerts in TechDirect, you must follow these steps:
Note: There are separate deployment guides for Dell PCs with Windows OS and Dell Latitude Chrome OS Enterprise.